Here at Team ELITE, we strive to provide our clients with high-quality customer service with our virtual customer service agents. We also strive to provide stellar IBO service to our remote agents to ensure that they become productive remote agents.
Apply now for work-from-home customer service positions.
Rates start at $10/ hr, based on the client.
Customer Service Agents will answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information. Agents will be responsible for the following:- - answer calls and respond to emails
- - handle customer inquiries via email, phone, or chat
- -research required information using available resources
- -manage and resolve customer complaints
- -provide customers with product and service information
- -process orders, forms, and applications
- - identify and escalate priority issues
- - document all call information according to standard operating procedures (when necessary)
Education and Experience - -High school diploma or equivalent
- -Proficient in relevant computer applications (i.e. Google Chrome, Slack, Microsoft Office, Gmail, etc.)
- -Knowledge of customer service principles and practices
- - Proficient data entry and typing skills
Requirements:- - Must be able to maintain good Commitment Adherence (attendance) above 90%
- -Able to work a minimum of 15 hours per week (some weekend hours may be required)
Responsibilities- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about a product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications- At least 1 - 3 years of relevant work experience
Team ELITE Travel & Training Academy
